CARRERS
Customer Success Manager
About the role
We are seeking a dedicated Customer Success Manager who is passionate about helping clients achieve their business goals. You will build strong customer relationships, provide strategic guidance, and ensure customers maximize the value of our AI and Digital Marketing solutions.
What you will do:
- Manage customer onboarding and implementation.
- Build long-term relationships with clients.
- Understand customer goals and recommend suitable solutions.
- Conduct regular business reviews and performance discussions.
- Coordinate with internal teams to resolve customer issues.
- Monitor customer satisfaction and improve retention.
- Identify upsell and cross-sell opportunities.
- Collect customer feedback to improve products and services.
- Deliver product training and best practices.
Nice to have:
- Experience in SaaS or Digital Marketing.
- Excellent communication and presentation skills.
- CRM experience (HubSpot, Salesforce, etc.).
- Strong problem-solving and project management skills.
- Hospitality or B2B industry experience.
